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Kitchen faucet dripping when off

Created May 31, 2026, 7:41 AM

mediumin progress

Structured intake: kitchen sink single-handle faucet; steady drip ~4 nights; shutoffs OK, cartridge appears cracked; no emergency; plumber scheduled (demo thread).

Update Status:openin progressresolvedclosed(demo — changes not saved)
Tenant

Sarah Johnson

sarah@email.com

Property

412 Maple Avenue #4B

Austin, TX

AI Chat History12 messages

T

Hi — my kitchen faucet keeps dripping when it is supposed to be off. It has been a few nights and I am worried about wasting water.

3d ago

A steady drip from the spout is usually a worn seal or cartridge. I will help you narrow it down.

So your landlord gets a complete ticket, try to cover these as we go: short issue title, where in the unit, when it started, a clear description of the problem, and whether there is any possible emergency (gas, sparks, major flooding).

Is the drip from the spout even when the handle is fully off, and is it a single-handle or two-handle faucet?

3d ago

T

Single-handle at the kitchen sink. Drip from the spout when it is off. Started about four nights ago and it is pretty steady. No gas smell, no sparks, no flooding — just the drip.

3d ago

Good detail. Two quick checks before we decide next steps:

1. Under the sink, turn both angle stops clockwise to off, then move the handle to release pressure. Does the drip stop completely?

2. Any water or corrosion on the supply lines or on the cabinet floor?

3d ago

T

Shutoffs work — drip stops when they are closed. No leak under the sink. I took the handle off and the plastic cartridge looks cracked; the rubber parts feel stiff.

3d ago

That pattern fits a failed cartridge more than a loose nut. Replacing it takes the right part; swapping the whole faucet is sometimes easier on older fixtures.

Here is the ticket text that will go to your landlord when you use Notify my landlord:


Short issue title *

Kitchen faucet dripping when off

Where in the unit? *

Kitchen sink, single-handle faucet

When did this start? *

About four nights ago; steady drip from the spout when the handle is fully off

Describe the problem *

Tenant confirmed shutoffs hold and there is no supply leak under the sink. After inspection, the cartridge appears cracked with stiff rubber parts. Tenant is not comfortable DIY cartridge or faucet replacement due to flood risk.

Possible emergency (gas, sparks, major flooding, etc.)

No


Use Notify my landlord in the app when you want Marcus to receive this thread and schedule a plumber.

3d ago

T

I just used Notify my landlord — I do not want to swap the cartridge myself.

3d ago

Ticket submitted. Your landlord has been notified and will review your request. You can continue here; new messages would be saved to this ticket in the live product.

Reference: #000001

Title: Kitchen faucet dripping when off

3d ago

You (Marcus Greenfield)

3d ago

Hi Sarah — Marcus here. I have the full thread and the structured details. I am scheduling a plumber for Tuesday 9–11am to replace the cartridge or the faucet if needed. If anything gets worse before then, reply here.

Short issue title: Kitchen faucet dripping when off

Where in the unit: Kitchen sink, single-handle

When it started: ~4 nights ago, steady drip

Problem: cracked/stiff cartridge; shutoffs OK, no under-sink leak

Emergency: No

T

Tuesday works. Thank you.

3d ago

You (Marcus Greenfield)

3d ago

Great. I will send the work order today. If Tuesday stops working, message me here and we will adjust.

You are all set for now. If the drip changes or you notice new leaking after the shutoffs are open again, mention it here before Tuesday.

3d ago

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