Toilet running — broken flapper (photo attached)
Created Jun 2, 2026, 1:41 PM
Tank leaks into bowl; torn flapper visible in tenant photo. Shutoff works; tenant requests maintenance.
Sarah Johnson
sarah@email.com
412 Maple Avenue #4B
Austin, TX
AI Chat History6 messages
Main bathroom toilet — after every flush the tank keeps refilling every minute or two. I hear water hissing.
1d ago
That pattern usually means water is leaking from the tank into the bowl, so the fill valve keeps topping off.
Common causes are a worn flapper, a misaligned chain, or a bad fill valve. Any water on the floor behind the toilet?
1d ago
Dry floor. I took the lid off. The rubber flapper looks torn and a corner is curled up. I attached a photo.
1d ago
The photo helps — that flapper is not seating, so the tank is slowly draining into the bowl.
First: turn the shutoff behind the toilet clockwise until it stops so you are not wasting water overnight.
Next: replacing the flapper is usually quick, but the part must match the flush valve shape. If you are not sure of the brand, a universal kit sometimes works; if the shutoff is stuck or the fill valve is old, a handyman or plumber is safer.
Does the hissing stop completely when the shutoff is closed?
1d ago
Shutoff works — hissing stops when I close it. I would rather not DIY the tank — can the landlord send someone?
1d ago
Yes. Use Notify my landlord with this thread and the photo so they see exactly what you found. Mention that the shutoff is functional so it is not an emergency leak, but the flapper needs replacement.
After repair, open the shutoff slowly and watch for drips at the supply nut.
1d ago
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