One portal for landlords, tenants, and vendors
Run your rentals from one portal
Replace texts, spreadsheets, and a pile of disconnected tools with one operations platform — so you spend less time chasing updates and more time closing tickets.
AI triages tenant requests, one click dispatches a trusted vendor, tenants pay rent online, and leases are signed and stored in the same place. Every ticket keeps its full chat, photos, invoice, and audit trail — nothing lives in a group text anymore.
Free for up to 3 tenants. No credit card required.
One-click vendor dispatch
Send a job to a trusted contractor in one click. Vendor accepts, schedules, and uploads an invoice from a link — no login, no app.
Rent + e-sign leases
Tenants pay rent by ACH or card and sign leases online. Payouts route to your bank via Stripe; signed PDFs stay in the vault.
Preventive maintenance
Schedule filter changes, inspections, and seasonal jobs per property. The system auto-generates tickets on cadence.
How it works
One flow from first message to resolved ticket
Guided tenant support and landlord operations share the same system of record — so context never gets lost between texts, inboxes, and spreadsheets.
Tenants build a complete picture in chat; landlords triage and reply from the dashboard with the same thread and photos attached.
TFor tenants
- Log in with your property link
- Describe or photograph your issue
- The assistant asks focused follow-ups, suggests safe steps when appropriate, and helps you build a complete ticket
- Submit when you want your landlord in the loop — your conversation and images stay attached
LFor landlords
- Invite tenants or approve join requests — each organization is isolated; you only see your own portfolio
- Get email alerts when tenants submit; every ticket keeps chat context, photos, and status together
- Triage and reply from the dashboard with the same picture your tenant saw in chat
- Manage and resolve tickets without losing history across staff or handoffs to vendors
For landlords
Run maintenance from a real dashboard — not a group chat
The demo mirrors production: a single queue where tickets carry chat transcripts, photos, and status — the same structured intake tenants complete in chat, with notifications when something new needs your attention.
- See open tickets, recent activity, and portfolio context in one dashboard — no more hunting through texts.
- Every request arrives with photos, the full AI conversation, and status so your team triages with confidence.
- Get notified when tenants submit; reply, assign, and close the loop from the same system they used to report.
For tenants
Get help in chat — then loop in your landlord when it matters
See how tenants describe or photograph a problem, get focused questions and safe suggestions from the assistant, and land on a complete ticket your landlord can act on — without another round of "what exactly is broken?"
- Chat with an assistant that asks smart follow-ups and suggests safe steps before you escalate.
- Send pictures and details in one place so your landlord sees exactly what you are dealing with.
- Open a formal maintenance ticket when you are ready — your history and context stay attached automatically.
Built for owners and operations leaders
TenantAssist is designed to reduce operational drag and give you a clear picture of maintenance across your portfolio — without promising magic numbers. It replaces scattered channels with one system where AI-guided intake, secure tenancy boundaries, and full tickets (context, photos, status) work together. Below is what teams typically optimize for when they centralize maintenance.
Structured intake
Less back-and-forth
Tenants answer the same core questions (what, where, when, safety) up front. Photos and chat live on the ticket so staff do not replay the same phone tag.
Single system of record
One queue for maintenance
Replace scattered texts and emails with one portal: every request lands in the same inbox with status, history, and attachments.
Audit trail
Defensible record
Timestamped messages and images support handoffs between staff, vendors, and owners — useful when questions arise later about what was reported and when.
Rollups by property
Portfolio visibility
See open volume, resolution flow, and maintenance spend patterns across units without exporting spreadsheets from five different channels.
Real landlords
Maintenance without the chaos
Pilot partners are already cutting ticket volume, shaving hours off weekly admin, and actually being able to take weekends off.
“Half our "the heater stopped working" tickets now never reach me — the AI walks tenants through thermostat batteries and reset switches first. I get my evenings back.”
Marcus T.
Landlord, 14 units
“Vendor dispatch with the magic-link invoices is the killer feature. My plumber just clicks, does the job, uploads the invoice — I never chase paperwork again.”
Priya S.
Property manager, 38 units
“I used to lose maintenance texts in group chats. Now it's all in one queue with photos, chat history, and an audit trail I can hand to insurance if I ever need to.”
Dan R.
Landlord, 6 units
FAQ
Frequently asked questions
Quick answers about how TenantAssist works for tenants and landlords.
Tenants describe or photograph an issue in the portal. Messages and photos are saved on a ticket your team can open anytime. Landlords get notified when a tenant submits a request, and status (open, in progress, resolved, closed) keeps everyone aligned.
Contact
Get in touch
Tell us about your portfolio or how you handle maintenance today. We'll follow up as soon as we can.
Prefer to explore first? Try the interactive demo