System status & SLA

99.9% monthly uptime

Measured across the web dashboard, tenant portal, and API. Excludes scheduled maintenance windows, which we announce at least 48 hours in advance.

< 1 hour incident acknowledgment

Any Sev-1 incident (complete outage or data-loss risk) is acknowledged on this page within one hour of detection.

< 4 hour mitigation target

Our target is a working mitigation inside four hours, even when a full fix takes longer.

< 72 hour customer notification

Any incident that touched customer data is emailed to affected customers within 72 hours, even if it did not result in exposure.