Customer stories
Real portfolios, real numbers
Every story here includes measured outcomes — tickets deflected, hours saved, time-to-acknowledge cut. No fluff.
How a 14-unit landlord reclaimed 6 hours a week with AI triage
Marcus stopped answering thermostat questions after dinner and started closing more tickets by lunch.
Marcus T. • 14 units across 6 properties • Midwest, USA
52%
Deflected tickets
6 hrs
Weekly admin saved
AI triageVendor dispatchPWA pushA 48-door coastal PM cut vendor-dispatch time from 2 days to 40 minutes
Pacific Coast Property Management replaced a shared inbox and three spreadsheets with TenantAssist — and a landlord actually noticed in the monthly statement.
Pacific Coast PM • 48 doors across 31 properties • Monterey Bay, California
40 min
Median dispatch time
1.4 days
Vendor invoice turnaround
Vendor dispatchQuickBooks exportOwner statementsSolo landlord killed Venmo-for-rent and recovered $412/mo in late fees
Six units, one spouse, zero property managers. Switching rent collection to TenantAssist ACH ended the "did you send Venmo?" text thread forever.
Derek L. • 6 units • Austin, Texas
97%
On-time rent rate
$412
Monthly late fees recovered
Rent collectionACHStripe ConnectStudent-housing operator processed 102 lease renewals in 9 days with e-sign
A college-town operator replaced DocuSign and a FedEx bill with TenantAssist’s native e-sign — and finished renewals before spring break.
Campus Rentals Co. • 102 beds across 18 houses • Athens, Georgia
102 / 102
Renewals completed
$1,820/yr
E-sign cost saved
Lease e-signAudit trailStudent housingA 220-unit multifamily operator deflected 1,140 tickets in Q1 with AI triage
Horizon Living swapped two offshore CSRs for AI-first triage and didn’t lose a single CSAT point.
Horizon Living • 220 units across 4 buildings • Phoenix, Arizona
1,140
Tickets deflected in Q1
4.6 / 5
CSAT on AI sessions
AI triageMultifamilyCSAT